Refund Policy

1. What This Policy Covers

This Refund Policy applies to fees paid for Sigma NGO platform plans (Professional and Team). It does not apply to usage charges billed directly to your organization by your AI Provider, which are addressed separately in Section 5.

2. Starter (Free) Plan

The Starter plan is offered at no cost. As no payment is collected for the Starter plan, no refund is applicable.

3. Professional & Team Plan Billing

Professional and Team plan fees are currently billed on an invoiced basis directly to your organization, rather than through automated recurring card billing. Specific invoice terms — including billing frequency, payment due dates, and accepted payment methods — are communicated to your organization directly at the time of plan selection or upgrade, and may vary by organization and region.

4. Refund Eligibility

Because plan billing is invoiced rather than automatically recurring, refund requests are reviewed individually rather than processed through an automated system. As a general guide:

• Before an invoice is paid: if your organization has not yet paid an issued invoice and wishes to cancel or downgrade, you may request that the invoice be voided or adjusted by contacting us before payment is made.
• After an invoice is paid, service not yet used: if payment has been made but your organization has not meaningfully used the paid plan's features (document generation, smart feed discovery, or added team seats beyond the free tier), a full refund may be requested within 14 days of payment.
• After an invoice is paid, service has been used: because Professional and Team plans provide unlimited document generation and feed discovery rather than metered usage, fees already paid for a billing period in which the plan's features were used are generally non-refundable, except where required by applicable law or where we determine, in our discretion, that a refund or pro-rated credit is appropriate (for example, extended platform unavailability attributable to us).
• Annual or multi-month commitments, if offered: any refund terms specific to a multi-period commitment will be stated explicitly at the time that commitment is offered, and will take precedence over the general terms above where they conflict.

5. AI Provider Usage Costs Are Not Refundable By Us

6. Cancellation

You may downgrade or cancel a paid plan at any time from your account settings or by contacting us. Cancellation stops future invoicing for the plan; it does not retroactively refund fees already paid for a billing period in which paid features were used, except as described in Section 4.

7. Billing Errors

If you believe you were invoiced incorrectly — for example, an incorrect plan tier, duplicate invoice, or a charge after you cancelled — contact us promptly. Verified billing errors will be corrected and any resulting overpayment refunded or credited in full.

8. How to Request a Refund

To request a refund, contact us at info@sigma-ai-consulting.com with your organization name, invoice reference (if available), and the reason for your request. We aim to respond to refund requests within a reasonable timeframe and will communicate our decision, and the reasoning behind it, directly.

9. Changes to This Policy

We may update this Refund Policy from time to time, including as our billing infrastructure evolves (for example, if automated payment processing is introduced in the future). Material changes will be reflected by an updated "Last updated" date above.

10. Contact

Questions about this Refund Policy can be directed to info@sigma-ai-consulting.com.